Randstad ServiceNow Administrator in Lansing, Michigan

ServiceNow Administrator


Lansing, MI

Date Posted:

Tuesday, October 4, 2016

Job Type:


Reference #:



Randstad Technologies

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Our Lansing Area Client has a long term contract opportunity for a ServiceNow Administrator to assist with their implementation of ServiceNow.


  • Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows

  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming

  • Develop clear and concise technical & process documentation.

  • Communicate ServiceNow process, operations and capability information to all levels of management effectively.

  • Maintain the integrity of the ServiceNow tool across production and non-production environments. Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption

  • Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration

  • Perform installation and testing of vendor-provided updates and new releases.

  • Work with business users to identify and refine business requirements and workflows.

  • Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation

  • Support the design of ServiceNow integrations and work with business partners and technical teams for implementation

  • Identify and define business solutions for ITIL users


  • 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Service Catalog, Asset, and Configuration.

  • Strong analytical, estimating and problem solving skills

  • Excellent communication, interpersonal and collaboration skills

  • Ability to present and explain technical information to diverse audiences

  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities

  • Demonstrated understanding of ITIL processes, operations and procedures

  • Familiarity with Agile (Scrum) and Waterfall project management methodologies

  • Advanced Scripting/ Reporting and other classes area highly recommended.

  • Experience in producing enterprise level reports, including compiling data from several different sources.

  • Experience with processes involving problem identification, recovery, escalation and resolution.

  • Working knowledge of relational databases.

  • Able to function well in a fast-paced and adaptive environment.

For more information, please contact Kevin Hayward at (269) 321-1943, or at kevin.hayward@randstadusa.com

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