Randstad ServiceNow Administrator in Lansing, Michigan
Tuesday, October 4, 2016
Our Lansing Area Client has a long term contract opportunity for a ServiceNow Administrator to assist with their implementation of ServiceNow.
Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
Develop clear and concise technical & process documentation.
Communicate ServiceNow process, operations and capability information to all levels of management effectively.
Maintain the integrity of the ServiceNow tool across production and non-production environments. Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
Perform installation and testing of vendor-provided updates and new releases.
Work with business users to identify and refine business requirements and workflows.
Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
Identify and define business solutions for ITIL users
3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Service Catalog, Asset, and Configuration.
Strong analytical, estimating and problem solving skills
Excellent communication, interpersonal and collaboration skills
Ability to present and explain technical information to diverse audiences
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Demonstrated understanding of ITIL processes, operations and procedures
Familiarity with Agile (Scrum) and Waterfall project management methodologies
Advanced Scripting/ Reporting and other classes area highly recommended.
Experience in producing enterprise level reports, including compiling data from several different sources.
Experience with processes involving problem identification, recovery, escalation and resolution.
Working knowledge of relational databases.
Able to function well in a fast-paced and adaptive environment.
For more information, please contact Kevin Hayward at (269) 321-1943, or at firstname.lastname@example.org