Randstad Desktop Support in King Of Prussia, Pennsylvania

Desktop Support

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job details:

  • location:King Of Prussia, PA

  • salary:$16 - $20 per hour

  • date posted:Wednesday, August 9, 2017

  • job type:Temp to Perm

  • reference:569923

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description

Technical Support

  • Respond to client support tickets in a timely manner, prioritizing and tracking work-requests against target SLA's

  • Deskside Support covering all hardware, software and operating system issues

  • IMACDs - Install, Move, Add, Change, De-install of hardware and software

  • Refresh Equipment (managed or large scale deployment)

  • Hardware Break Fix Services for End User Devices

  • Desktops, Laptops, Tablets, iPhones, Printers, others

  • Direct the resolution for in warranty, out of warranty, enhanced service levels, Dell and other manufacturers

  • Act as a technical consultant for clients on software issues, general support and best practices

  • Collaborate cross-functionally with Service Management, Development, and other technical teams on the implementation of new features and design decisions, relaying data-driven feedback to all teams, resolution of advance issues

  • Support of Top Team

  • Asset management support