Randstad PTC Incident Analyst in Kansas City, Missouri

PTC Incident Analyst


Kansas City, MO

Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:



Randstad Technologies

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Randstad Technologies is seeking a PTC Incident Analyst for an opportunity in Kansas City, MO. This person will be responsible for managing the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents effecting train operations.

Job Duties:

  • Managing Positive Train Control (PTC) and Energy Management System (EMS; such as

  • AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket.

  • Create the ticket and troubleshoot - reach out to signal, telecommunications,

  • Performing root cause analysis and restoration for critical PTC & EMS applications and incidents while ensuring all alerts are addressed and escalated correctly.

  • Lead triage of critical production incidents relating to PTC and EMS while coordinating all functional resources (Signal, Mechanical, Telecom, Back Office etc.)

  • Monitoring PTC and EMS systems and assets: (i.e.: Waysides, Locomotive, Faults, Connections, Radio, HelpDesk, Back Office, Events, Trains, etc.)

  • Creating PTC and EMS knowledge management documentation


  • Bachelor s degree from four-year college or University preferably in Computer Science, Information System, Engineering or equivalent technical field

  • 6 years network/communications experience or relevant technology related experience can be substituted for degree requirement

  • 4 years of network/communications management experience or relevant technology related

  • Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication

  • Processes, Train dispatching, and understanding of general code of operating rules preferred

  • Ability to apply logical thinking to a wide range of intellectual and practical problems.

  • Advanced analytical and deductive skills and technical skills for quick resolution

  • Ability to take ownership and manage coordination of others when incidents arise

  • Command and Control presence while managing critical incidents

  • Maintain composure in a fast paced, high volume and pressure environment

  • Exhibit exemplary customer service skills when working across diverse organizations

  • Concise and effective written and verbal communication skills

  • Demonstrated experience with Ticketing Management Systems (Service Now, Remedy, Service Desk, etc).

  • Ability to challenge questionable information in a professional and assertive demeanor

  • Working knowledge of Knowledge Management Systems and/or Sharepoint

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