Randstad PTC Incident Analyst in Kansas City, Missouri
PTC Incident Analyst
Kansas City, MO
Wednesday, October 12, 2016
Randstad Technologies is seeking a PTC Incident Analyst for an opportunity in Kansas City, MO. This person will be responsible for managing the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents effecting train operations.
Managing Positive Train Control (PTC) and Energy Management System (EMS; such as
AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket.
Create the ticket and troubleshoot - reach out to signal, telecommunications,
Performing root cause analysis and restoration for critical PTC & EMS applications and incidents while ensuring all alerts are addressed and escalated correctly.
Lead triage of critical production incidents relating to PTC and EMS while coordinating all functional resources (Signal, Mechanical, Telecom, Back Office etc.)
Monitoring PTC and EMS systems and assets: (i.e.: Waysides, Locomotive, Faults, Connections, Radio, HelpDesk, Back Office, Events, Trains, etc.)
Creating PTC and EMS knowledge management documentation
Bachelor s degree from four-year college or University preferably in Computer Science, Information System, Engineering or equivalent technical field
6 years network/communications experience or relevant technology related experience can be substituted for degree requirement
4 years of network/communications management experience or relevant technology related
Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication
Processes, Train dispatching, and understanding of general code of operating rules preferred
Ability to apply logical thinking to a wide range of intellectual and practical problems.
Advanced analytical and deductive skills and technical skills for quick resolution
Ability to take ownership and manage coordination of others when incidents arise
Command and Control presence while managing critical incidents
Maintain composure in a fast paced, high volume and pressure environment
Exhibit exemplary customer service skills when working across diverse organizations
Concise and effective written and verbal communication skills
Demonstrated experience with Ticketing Management Systems (Service Now, Remedy, Service Desk, etc).
Ability to challenge questionable information in a professional and assertive demeanor
Working knowledge of Knowledge Management Systems and/or Sharepoint