Randstad Benefits Account Manager in Irving, Texas
Benefits Account Manager
US$ 23 - US$ 25 per hour
Monday, October 3, 2016
Temp to Perm
Randstad USA Administration
Our client, located in Irving, TX is seeking a business to business account manager for a contract to possible hire opportunity.
-Analyzes client-specific utilization, trends and service level metrics, delivers follow-up training and education, provides periodic service reviews and communicates new product and feature releases and discusses service and participation opportunities to drive client loyalty, and increase employee participation.
-Owns process and outcomes of client issues and in collaboration with internal business partners is accountable to drive research into determining root cause analysis of issues and to proactively communicate feedback to the client.
-Works cooperatively with internal departments, including Customer Service, Operations, IT, Card Operations, and/or National Transit teams, to resolve issues and improve internal processes that affect customer satisfaction.
Tracks all contacts and other client critical information utilizing the internal sales force automation system; channels client product feedback to the Product Development team.
-Understands the client s benefits strategy and presents clients with unsolicited value-added ideas and solutions. Identifies opportunities for increased participation with clients and works cooperatively with internal organizations to achieve increases and ensure employee participation targets are met.
-Provides insight on client benefit practices and needs to product management and development functions.
Pay: $23-$25 per hour depending upon experience
Hours: Must be available to work any shift between 7am-7pm
Working hours: Monday-Friday, Between 7am-7pm
-Experience performing consulting, client service, account management, customer service or call center experience in a sales support environment is required.
-The ability and skill to effectively service clients as obtained through at least 3 - 5 years of account management experience in a related field or environment, with at least 2-3 years experience in dealing with senior level contacts within client companies is required.
-Requires strong data gathering and analysis skills, utilizing reports, spreadsheets, web-based applications, and other software tools. The ability to assess and resolve simple to complex issues related to products, service delivery or payroll issues is essential.
-Very strong organizational and time management skills, orientation to detail as well as a high commitment to client satisfaction are required. The ability to handle multiple tasks/priorities under time constraints is required. The abilities to proactively identify client needs and offer solutions as well as build rapport and effectively communicate at multiple levels in the client organization are essential.
-Excellent communication, listening and interpersonal skills are key. Requires self-confidence and the ability to work independently. Ability to interact effectively with clients, sales team members, operations, customer service and other internal departments as described is required.
-Experience and skills with Project Management tools and planning as well as preparing and presenting to a limited client audience.
-Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL and accounting is required.
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