Randstad Desktop Support Analyst in Houston, Texas

Desktop Support Analyst

description

job details:

  • location:Houston, TX

  • salary:$22 - $27 per hour

  • date posted:Friday, July 14, 2017

  • job type:Contract

  • reference:565166

Job Duties:

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

Support may be by remote control (VNC) or by visiting users and providing hands-on support.

Receives and inspects personal computer equipment and prepares systems for computer delivery to employees.

Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications.

Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.

Tests software packages for compatibility to standard configurations.

Enters commands and observes system functions to verify correct system operation.

Works with the Data Center team, DBAs, and others to troubleshoot and diagnose problems.

Job Summary:

Under direct supervision, provides hardware support for PCs, laptops, I-Phones, Printers, and peripherals.

Responsibilities include:

  • Provides package and proprietary software support.

  • Window 10 experience

  • SCCM experience is a plus

  • Must have experience supporting third party vendors

  • Assists users via phone, remote diagnostics, and hands-on problem resolution.

  • Provides guidance and training in IT issues.

  • Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides

  • technical assistance and training to system users.

  • Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator

  • problems; and recommends or performs remedial actions to correct problems based on knowledge of system

  • operation.

  • Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.

  • Consequences of error are easily measured and can be confined. Professional Core Competencies: Customer Focus,

  • Drive for results, Integrity and Trust, Peer Relationships, Business Acumen and Deal with Ambiguity.

  • Skills are typically acquired through an undergraduate degree in Information Technology or equivalent preferred.

  • Minimum of 3-5 years of experience in Windows XP, Office, LAN, WAN, and remote assistance which includes

  • Experience in customer support.