Randstad Customer Account Specialists in Hopkinton, Massachusetts
Customer Account Specialists
US$ 18 - US$ 22 per hour
Thursday, October 13, 2016
Temp to Perm
Randstad USA Administration
DescriptionOur client in Hopkinton, MA is seeking a dynamic, experienced, and upbeat Customer Account Specialist to join their team on an ongoing basis!
Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing.
Review customer contracts to assure order requirements are fulfilled.
Interface with all functional groups and field sales to proactively monitor customer delivery.- Work closely with planners to ensure on time delivery.
Provide customers with product and pricing information, including preparation of quotes.
Monitor customer web sites to obtain supplier scorecard information and product demand.
Pro-actively investigate and resolve customer problems and complaints.
Keep operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
Act as back-up for other team members.
Able to work in a fast paced environment, responding to multiple emails on a daily basis.
Working hours: Monday-Friday 8:30am-5:00pm
AS degree or equivalent; BS/BA in a technical or business field highly desired
Defense or related industry experience with understanding of Federal Acquisition Regulations (FAR/DFAR) would also be a plus
5+ years' customer service account management, inside sales or related experience, ideally in a manufacturing environment
Excellent communication, judgment and influence skills via phone, written and face-to- face.
Polished customer service and presentation skills
Well organized, detail oriented and capable of handling multiple tasks simultaneously
Ability to work and problem solve in a team environment
If you are interested in this opportunity, please apply directly to this posting and send a copy of your resume to firstname.lastname@example.org
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.