Randstad director , client delivery in Honolulu, Hawaii

director , client delivery in United States posted: 11 september 2017

location united states

job category Sales

job type permanent

salary

Market related

reference number 24433

contact kathleen tara henson, randstad sourceright usa

phone 404-555-5555

job description

As a Director, Client Delivery you will have operational responsibility for client engagements and partnerships through the strategic application of Company and client resources. You will develop and implement business plans, processes, strategy, and skills to improve service delivery and engagement success. As a consultative partnership leader you will seek and pursue opportunities to advance the scope of services offered.

The Director, Client Delivery will support the Manager, Talent Delivery as needed to monitor account staff in a matrix based environment to ensure the client's staffing requirements are met.

General Duties:

Account Portfolio

  • Ensure client service delivery is cost effective and has an infrastructure in place to support both internal and external customers.

  • Promotes positive relationships and strong partnerships for the benefit of the organization.

  • Proactive insight to identify opportunities to create efficiencies, add value and expand support provided.

  • Responsible for ensuring all accounts meet SLAs and customer satisfaction targets.

  • Develop content and lead presentations for business and partnership reviews both internally and externally.

  • Keep up to date on new/innovative methodologies needed to support Clients.

  • Implement programs to ensure attainment of the business plan for growth and profit.

  • Manage expenses including maximization of recruiter productivity by assigning full work load to ensure sufficient billable hires.

  • Validate that all contract schedules are signed updated & maintained in contract centralized location.

  • Familiar with contract schedules & contractual terms with the ability to execute against them.

  • Assure that assigned areas of responsibilities are performed within contract targets to achieve revenues and control expenditures.

  • Ensure services are billed and collected within contract terms.

  • Responsible for overall account compliance to EEO & Diversity standards.

Staff Development

  • Coach and mentor direct reports in their development and provide mentorship to assist with reaching their goals to ensure staff retention.

  • Establish metrics, goals and expected performance levels for overall team productivity and provide feedback and coaching to direct reports where appropriate.

  • Provide training where necessary on the appropriate skills and techniques; Participate in HR regular training initiatives to gain understanding & capability to manage first level HR support / Employee Relations issues covering: performance management, time and attendance, policy interpretation, etc.

  • Effectively manage and document performance and disciplinary actions as needed.

Additional Duties.

  • Set specific account guidelines and policies as required.

  • Ensure adherence to corporate guidelines and policies

  • Ensure team members conform to client and RSR processes and quality procedures as defined

  • Define, manage, and lead special projects necessary to enhance our service offering to existing and anticipated clients.

  • Perform other duties as directed by Vice President, Client Services

Position Requirements:

Basic qualifications include:

  • Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required

  • 5 - 7+ years of related business, recruiting and operational leadership and demonstrated successes within a complex organization

  • 3+ years of experience managing and directing professional recruiters within a client service role

Preferred qualifications include:

  • MBA preferred in related field

  • PHR, SPHR, PMI or similar disciplines preferred

  • Experience managing a P&L, including forecasting

  • Six Sigma

  • Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute

  • Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization

  • Superior consulting, leadership, management, interpersonal and mentoring skills

  • Detail oriented with a concern for quality expressed by continually. initiating system and process improvements

  • Management skills based on several years of experience preferably in a matrix based environment

Get to know us and find out " What More Could You Do at https://vimeo.com/user14398035/review/78249279/e899d16cab " at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.