Randstad Account Coordinator III in Holland, Michigan
Account Coordinator III
US$ 15 - US$ 18 per hour
Wednesday, October 5, 2016
Randstad USA Administration
DescriptionServes as primary point of contact for company employees, dealers, and end-users for designated group of customers regarding products, pricing, shipping problems, and specific issues. Coordinates customer order requirements; resolves problems and complaints.
- Responds to customer inquiries or complaints by researching various databases, manuals, and price lists, employing all resources necessary to gain customer satisfaction in timely and professional manner.
- Coordinates post order entry change information including additions, deletions, and ship date movement.
- Communicates changes to Order Processing, Scheduling, and Shipping.
- Seeks clarification of order changes submitted with inadequate information; communicates information to Order Processing to ensure timely updates to orders
Working hours: 8:00 - 5:00 pm
- Three years experience in non-transactional customer service role; experience in business and/or manufacturing environment preferred
- Able to work collaboratively with all departmental and organizational levels
- Ability to support and work effectively in fast-paced, ever-changing environment with minimal day-to-day supervision, handle multiple projects timely, prioritize work, and adhere to deadlines and project plans effectively
- Education Associates degree in business-related field or equivalent (equivalent is defined as equivalent degree OR job-specific work experience OR combination of education and job-specific work experience; two years job-specific work experience equals one year of formal education
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.