Randstad Program Specialist in Gaithersburg, Maryland
US$ 17 per hour
Monday, October 3, 2016
Temp to Perm
Randstad USA Administration
The Program Specialist is responsible for supporting the operations of InTeleCenter- programs including, but not limited to, reimbursement hotlines, patient assistance programs, safety surveillance programs and compliance programs. The focus of the Program Specialist is to help patients or providers access the therapies they need. The Program Specialist responds to requests from customers, who may include, but not limited to, physicians and their staff, hospital staff, pharmacists, patients, family members or friends of patients, distributors, and members of the clients- sales forces. The Program Specialist also performs reimbursement support functions as project requirements.
Working hours: Monday - Friday 8:00am-5:00pm
Handle inbound calls
3 years of customer service experience (including heavy contact with the public) required. 5+ years preferred.
*Answer questions about the product details, the company, and issues with account for the customers.
*Assist customers with any issues and escalating them to management appropriately
*Meet Quality Assurance Requirements and other key performance metrics.
*Excellent interpersonal, written, and oral communication skills
*Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
*Excellent work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
*Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
*Must possess and be able to demonstrate excellent influencing and closing skills.
*Skilled in working with desktop computer software such as MS Office, with the ability to quickly adapt to new software applications.
*Ability to learn and navigate new software quickly
*Flexible, with the ability to excel in a fast-paced environment.
*Ability to type 30 wpm+
*Bachelor s Degree preferred, but not required
*Reliable and able to meet attendance and punctuality requirements of the position.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.