Randstad Eligibility Specialist in Folsom, California
US$ 15 per hour
Friday, September 30, 2016
Randstad USA Administration
DescriptionLooking for a career change? Passionate about the Healthcare Industry? Our client a leading innovator in the Healthcare Industry, is dedicated to providing critical health and human service programs around the globe. They are experiencing exponential growth. We are looking for some experienced Customer Service Representatives in Folsom, CA. Paid 4-week training and an opportunity to grow with an expanding company. All qualified and interested candidates should apply online @ www.randstadstaffing.com and/or contact: email@example.com.
1. Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state's online application system.
2. Requires accurate keying of member's information into the state's database.
4. Remains courteous, helpful, and sensitive to consumer needs at all times.
5. Remains unbiased and maintains consumer confidentiality.
6. Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.
7. Conducts research and follows up on problematic cases as needed.
8. Performs other duties as may be assigned by management.
Working hours: Mon-Fri 7AM - 4PM (Shift)
Data entry keystrokes @ 9,000-12,000KSP
Typing speed of 30+WPM
Proficiency in Microsoft Word
Ability to deal effectively with enrollees and potential enrollees
Ability to interact courteously and effectively with culturally diverse populations; organizational, written and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully complete many complex tasks simultaneously; and ability to work as a team member, as well as independently.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.