Randstad Customer Service Travel Consultant in Fenton, Missouri
Customer Service Travel Consultant
US$ 10 per hour
Tuesday, October 11, 2016
Temp to Perm
Randstad USA Administration
Description1. Receives/researches incoming inquiries via inbound calls and utilizes approved scripting to
handle questions and issues regarding programs and services. The approved scripting will also be used
to book airline reservation(s). Solve problems using procedures provided in call center manual. Ensure
all call and quality customer service metrics are met as outlined in training manual.
2) Demonstrates thorough understanding of recommending and booking domestic airline
reservations after successful completion of four-week training program; this training includes both
classroom assessment as well as sit-beside training. Additional refresher training is required.
3.) Accurately processes customer airline reservation(s) using applicable GDS system provided.
4.) Handles all follow-up communications with customer/clients to determine best possible solution
for problems. Escalates problems to supervisor if agent does not have solution to problem.
5.) Maintains positive relations in all communications with internal and external clients/customers
to enhance our business relationship.
6.) Weekly Rotating shifts between 6:50 am- 11:15 pm Mon- Fri- alternating Saturdays---- PLUS A NEW SHIFT OPTION of 3 Days 7:00am--7:00pm. + Possible Shift bonuses
Working hours: 6:50 am 11:15pm
Three to six months previous customer service or travel agency experience preferred but not required.
Clear speaking voice, good grammar and strong retention skills are required.
Strong verbal/written communication skills required.
Strong PC skills, research, problem solving and analytical skills required.
High school diploma or GED required.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.