Randstad HVAC Customer Service Representative in Farmingdale, New York
HVAC Customer Service Representative
US$ 45,000 - US$ 55,000 per year
Monday, October 3, 2016
Randstad USA Administration
DescriptionA major player in the HVAC industry is looking to expand is world class customer service force with new additions to their team! In business for over 50 years, they are a major wholesaler of HVAC equipment to the entire country.
ESSENTIAL DUTIES AND RESPONSIBILITIES
o Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
o Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
o Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
o Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues.
o Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships.
o Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
o Provides customer product and service needs by performing such tasks as identifying products using computer, catalog, telephone or other reference sources..
o Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
o Processes customer transactions by entering and printing quotes.
o Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the company; achieving sales targets; and following established sales process.
o Participates in both staff and customer training for new and existing product lines.
o May serve as initial point of contact for new customers and sales activities.
o May research, source, order and purchase special orders and non-catalog items.
Working hours: Monday-Friday 8AM-5PM
EXPERIENCE AND QUALIFICATIONS
o College degree or trade school preferred, but not required.
o Wholesale distribution and/or industry experience preferred, but not required.
o Entry level applicants welcome; will train on the job.
o Must be a customer and detailed oriented individual with the ability and skills to meet, greet and service customers.
o Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions. Fluency in Spanish, Russian and other languages is a plus.
o Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
o Must be willing to learn and keep current with the latest developments and technology in the industry.
o Effective team player that works well with others.
o Skills in using Microsoft Office Suite, internet browser, and engineering software.
o Must have strong attention to details, good organizational skills and ability to meet deadlines.
o Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.