Randstad Customer Service Specialist in Exton, Pennsylvania
Customer Service Specialist
salary:$13 - $13.25 per hour
date posted:Friday, July 21, 2017
What you will be doing:
Provides outstanding customer service to insureds, family members, medical providers, agents and attorneys regarding supplemental insurance claims. Creates a customer-focused dialogue to build strong relationships and customer loyalty.
3 Month Temp Assignment (Potential to be extended)
Pay: $13.25 Hourly
Shift: 9:30am-6pm M-F
Training hours/duration: 8:30am-5pm 3 weeks
Location: Eagleview Blvd Exton, PA 19341
2+ years of Previous Customer Service and/or Call Center experience is highly desirable
Great verbal and written communication skills is highly desirable
Working hours: 9:30am-6pm M-F Training hours/duration: 8:30am-5pm 3 weeks
Customer Service Specialist:
Receive calls from insureds, family members, medical providers, agents and attorneys who are calling for service or to report or inquire about the status of a claim
Answer customer inquiries, resolve problems and promote/offer company products and services to increase revenue.
Provide information on a variety of complex customer service issues requiring knowledge of life/health insurance and transactions.
Use various resources to process calls accurately and efficiently and promote customer satisfaction/first call resolution.
Track/document all contacts and conversations; follow up as required.
Work with other departments as needed to complete customer service requests and minimize escalations.
Function within a team based environment and actively participates in achieving team goals. Meet/exceed department standards for signed-in time, schedule compliance and average call handle time expectations.
Maintain complete knowledge of company products, services and departmental procedures.
Feel free to apply by emailing me a MS Word version of your resume then contacting me on my direct line listed below
John W. Dearing III
Recruiting Manager, RMD
Randstad Managed Delivery
2050 Spectrum Boulevard
Fort Lauderdale, FL 33309
Direct: (954) 308-8484
Fax: (954) 654-7718
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.