Randstad Customer Service Specialist in Exton, Pennsylvania

Customer Service Specialist

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job details:

  • location:Exton, PA

  • salary:$13 - $13.25 per hour

  • date posted:Friday, July 21, 2017

  • job type:Temporary

  • reference:S_556564

  • questions:John.Dearing@randstadusa.com954/308-8484

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description

What you will be doing:

Provides outstanding customer service to insureds, family members, medical providers, agents and attorneys regarding supplemental insurance claims. Creates a customer-focused dialogue to build strong relationships and customer loyalty.

3 Month Temp Assignment (Potential to be extended)

Pay: $13.25 Hourly

Shift: 9:30am-6pm M-F

Training hours/duration: 8:30am-5pm 3 weeks

Location: Eagleview Blvd Exton, PA 19341

2+ years of Previous Customer Service and/or Call Center experience is highly desirable

Great verbal and written communication skills is highly desirable

Working hours: 9:30am-6pm M-F Training hours/duration: 8:30am-5pm 3 weeks

Skills:

Customer Service Specialist:

Receive calls from insureds, family members, medical providers, agents and attorneys who are calling for service or to report or inquire about the status of a claim

Answer customer inquiries, resolve problems and promote/offer company products and services to increase revenue.

Provide information on a variety of complex customer service issues requiring knowledge of life/health insurance and transactions.

Use various resources to process calls accurately and efficiently and promote customer satisfaction/first call resolution.

Track/document all contacts and conversations; follow up as required.

Work with other departments as needed to complete customer service requests and minimize escalations.

Function within a team based environment and actively participates in achieving team goals. Meet/exceed department standards for signed-in time, schedule compliance and average call handle time expectations.

Maintain complete knowledge of company products, services and departmental procedures.

Feel free to apply by emailing me a MS Word version of your resume then contacting me on my direct line listed below

John W. Dearing III

Recruiting Manager, RMD

Randstad Managed Delivery

2050 Spectrum Boulevard

Fort Lauderdale, FL 33309

Direct: (954) 308-8484

Fax: (954) 654-7718

John.Dearing@RandstadUSA.com

www.randstadusa.com

https://www.linkedin.com/profile/view?id=242277215

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.