Randstad Care Senior Associate - Eden Prairie, MN in Eden Prairie, Minnesota

Care Senior Associate - Eden Prairie, MN


Eden Prairie, MN Salary:

US$ 17 per hour Date Posted:

Monday, October 3, 2016

Job Type:


Reference #:


Questions? 678-393-2100.


Randstad Finance & Accounting

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Care Senior Associate - Eden Prairie, MN

  • This is a temporary role expected to last 12+ months.

  • The shift for this role is 5 AM - 1 PM shift on week days and one weekend shift.

Care Senior Associate - Job Duties:

  • This position performs Advocate duties, which include:

  • Educating the customer on behavioral health benefits and resources.

  • The advocates are are responsible for representing the company to all inbound caller and will educate our customers in regards to the available programs and services available.

  • Advocates will share information on benefits, give referrals to appropriate providers, and send educational materials.

  • The Advocacy tasks of this position are varied and often complex in nature and include:

  • (1) Benefit and eligibility interpretation,

  • (2) Screening and referral functions,

  • (3) Follow-up and service satisfaction,

  • (4) Participant Education needs based on participant s presenting problem/issues.

  • Immediate escalation of crisis calls to the appropriate resources.

  • This position services callers and educates them on the various components of their benefit plans.

  • Incumbents will be knowledgeable and use multiple systems and materials to achieve first time resolution for callers.

Position Requirements:

  • Customer Service experience preferred.

  • Bachelors degree in mental health field or psychology/social work related field required

Compensation: $15.00-$17.00/hr

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