Randstad Customer Service in East Meadow, New York

Customer Service


East Meadow, NY


US$ 17 per hour

Date Posted:

Thursday, October 13, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionOne of our clients within the manufacturing industry is currently seeking an individual with prior experience working with HVAC equipment for their service department.

Job Responsibilities:

o Determines replacement HVAC parts, according to inspection or verbal/description of the old part, and customer requirements

o Recognizes and identifies HVAC parts and equipment to fulfill customer needs and answer customer questions

o Troubleshoot customer issues by identifying the needs over the phone

o Provides customer product and service needs by performing such tasks as identifying products using computer, catalog, telephone or other reference sources

o Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues

o Participates in both staff and customer training for new and existing product lines

o May research, source, order and purchase special orders and non-catalog items

Working hours: 8am-5pm


Experience and Qualifications:

o College degree or trade school preferred, but not required

o Wholesale distribution and/or industry experience preferred

o Must possess excellent verbal and written communication skills, to interact with customers, employees, and read reports and instructions

o Energetic and positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment

o Must be willing to learn and keep current with the latest developments and technology in the industry

o Effective team player that works well with others

o Skills in using Microsoft Office Suite, internet browser, and engineering software

o Must have strong attention to details, good organizational skills and ability to meet deadlines

o Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.