Randstad Customer Support Engineer in Durham, North Carolina

Customer Support Engineer


Durham, NC

Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:



Randstad Technologies

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  • Collaboration

  • Data Center

  • Security

  • Voice

  • Wireless

  • Routing

  • Switching

... and other emerging technologies.

Role & Responsibilities

The Customer Support Engineer is the connection to customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The successful CSE:

? Continually develops their working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area

? Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction

? Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team.

Minimum Qualifications

? Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success

? Excellent verbal and written communication skills

? Innate crisis management skills and ability to handle critical customer issues/problems

? CCNA or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols

? Experience interacting with customer or in a client facing role.

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