Randstad Customer Support Engineer in Durham, North Carolina
Customer Support Engineer
Wednesday, October 12, 2016
... and other emerging technologies.
Role & Responsibilities
The Customer Support Engineer is the connection to customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The successful CSE:
? Continually develops their working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area
? Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
? Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team.
? Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
? Excellent verbal and written communication skills
? Innate crisis management skills and ability to handle critical customer issues/problems
? CCNA or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols
? Experience interacting with customer or in a client facing role.