Randstad Customer Service Representative in Duluth, Minnesota

Customer Service Representative

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job details:

  • location:Duluth, MN

  • salary:$16 per hour

  • date posted:Thursday, September 7, 2017

  • job type:Temp to Perm

  • reference:S_565973

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Duration: 10/23/17-4/17/18

Hours: Must be able to work an 8 hour shift between the hours of 7am-9pm. 8:00am-4:30pm on weekends may also be required

Pay: $16.00/hr

Specific Duties:

  1. Answer incoming phone calls from customers and identify the type of assistance they need.

  2. Handle escalated calls, resolving more complex customer issues in a one and done manner.

  3. Ask questions and listen actively to identify issues while documenting required information in our computer systems.

  4. Assist customers in navigating websites and encourage them to become self sufficient.

  5. Meet performance goals: efficiency, call quality, caller satisfaction, and attendance.

Working hours: Must be able to work an 8 hour shift between the hours of 7am-9pm. 8:00am-4:30pm on weekends may also be required.


Must have qualifications/experience:

  1. Minimum 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support role

  2. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience

  3. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

  4. Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

  5. Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

  6. All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.