Randstad Dispatch Central Service Coordinator in Dublin, California

Dispatch Central Service Coordinator


Dublin, CA


US$ 22 - US$ 24 per hour

Date Posted:

Monday, October 3, 2016

Job Type:


Reference #:






Randstad USA Manufacturing & Logistics

DescriptionManage call assignment, including rescheduling/re-dispatching/prioritization, to ensure the best response time and customer satisfaction.

*Monitoring of open call load for FSE's and assigned regions

*Ensure service appointments is in agreement with the FSE's posted calendar (The FSE must be consulted on any scheduling conflicts and the Regional Service Mgr must be consulted if agreements cannot be reached.

*Ensure that all information in call is accurate at point of dispatch.

*Must be in constant communication with FSE and customer either via email, phone or fax

*Finalize and complete all calls ensuring all necessary/required information is entered and accurate.

*You will order and ship all recommended service spare parts as well as assist with incoming supply requests from FSE's. Will include creation of the "return" tags.

Working hours: Monday - Friday 8:00am - 5:00pm


*Associates Degree preferred and three plus years related experience

*Previous Dispatch experience preferred

*Excellent customer service skills, via phone and e-mail

*Excellent multitasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)

*Excellent written and verbal communications skills

*Highly organized

*Ability to problem solve

*Fast learner with ability to adjust quickly to situations that change frequently

FOR IMMEDIATE CONSIDERATION, Please forward your resume to tracy.august@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.