Randstad Dispatch Central Service Coordinator in Dublin, California
Dispatch Central Service Coordinator
US$ 22 - US$ 24 per hour
Monday, October 3, 2016
Randstad USA Manufacturing & Logistics
Manage call assignment, including rescheduling/re-dispatching/prioritization, to ensure the best response time and customer satisfaction.
Monitoring of open call load for FSE s and assigned regions
*Ensure service appointments is in agreement with the FSE s posted calendar (The FSE must be consulted on any scheduling conflicts and the Regional Service Mgr must be consulted if agreements cannot be reached.
*Ensure that all information in call is accurate at point of dispatch.
*Must be in constant communication with FSE and customer either via email, phone or fax
*Finalize and complete all calls ensuring all necessary/required information is entered and accurate.
*You will order and ship all recommended service spare parts as well as assist with incoming supply requests from FSE s. Will include creation of the "return" tags.
Working hours: Monday - Friday 6-3, 7-4, 8- 5pm
*Associates Degree preferred and three plus years related experience
*Previous Dispatch experience preferred
*Excellent customer service skills, via phone and e-mail
*Excellent multitasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)
*Excellent written and verbal communications skills
*Ability to problem solve
*Fast learner with ability to adjust quickly to situations that change frequently
FOR IMMEDIATE CONSIDERATION, Please forward your resume to firstname.lastname@example.org.
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