Randstad Office Administrator in Des Plaines, Illinois

Office Administrator


Des Plaines, IL


US$ 15 - US$ 20 per hour

Date Posted:

Wednesday, September 28, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionThis position may manage direct reports and oversee staff on a day to day basis. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work.

Strong customer service and communication skills

Provide leadership to a team of individuals by taking lead on the assignment of department/program work, providing training and mentoring for staff development, and managing team goals and objectives.

This position may review and approve time and expense reports direct reports, ensuring accurate information was entered. This also includes working reviewing and approving PTO requests.

Mentor program personnel in achieving their personal goals annually as well as their long-term development goals.

Establish and maintain positive working relationships with customers by ensuring a high level of customer service

Answer incoming customer telephone calls and log all calls

Work across multiple programs and phone lines and ability to transfer calls

Promote participation in energy efficiency programs that the customer may qualify for

Address and resolve customer inquiries, regarding products, services, billing, etc

Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer

Provide accurate and timely information regarding the status of customers' application and rebate checks

Enter all required information into computerized systems to create and maintain the customer database.

Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed

Communicate with customers via alternative media

Working hours: M-F 9-5


High School diploma or equivalent

Advanced Degree - Preferred

3-5 years of previous customer service experience

Previous management experience preferred

Must be fluently bi-lingual in Spanish and English

Must be able to handle a wide work variety and work in a fast paced environment

Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

Knowledge of program parameters and levels of service

Proficient in Microsoft Office, specifically Word, Excel and Outlook

Strong data entry skills in entering information in tracking systems/databases

Ability to communicate effectively, both verbally and in writing with customers, clients and employees

Ability to analyze and interpret data and solve practical problems

Knowledge of mathematical concepts such as fractions, percentages and ratios.

Valid driver's license and reliable transportation

Willingness to travel up to 10%.

Ability to work flexible hours (7am - 7pm Monday through Friday and possible Saturdays)


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.