Randstad Office Administrator in Des Plaines, Illinois
Des Plaines, IL
US$ 15 - US$ 20 per hour
Wednesday, September 28, 2016
Temp to Perm
Randstad USA Administration
DescriptionThis position may manage direct reports and oversee staff on a day to day basis. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work.
Strong customer service and communication skills
Provide leadership to a team of individuals by taking lead on the assignment of department/program work, providing training and mentoring for staff development, and managing team goals and objectives.
This position may review and approve time and expense reports direct reports, ensuring accurate information was entered. This also includes working reviewing and approving PTO requests.
Mentor program personnel in achieving their personal goals annually as well as their long-term development goals.
Establish and maintain positive working relationships with customers by ensuring a high level of customer service
Answer incoming customer telephone calls and log all calls
Work across multiple programs and phone lines and ability to transfer calls
Promote participation in energy efficiency programs that the customer may qualify for
Address and resolve customer inquiries, regarding products, services, billing, etc
Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
Provide accurate and timely information regarding the status of customers' application and rebate checks
Enter all required information into computerized systems to create and maintain the customer database.
Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed
Communicate with customers via alternative media
Working hours: M-F 9-5
High School diploma or equivalent
Advanced Degree - Preferred
3-5 years of previous customer service experience
Previous management experience preferred
Must be fluently bi-lingual in Spanish and English
Must be able to handle a wide work variety and work in a fast paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Knowledge of program parameters and levels of service
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios.
Valid driver's license and reliable transportation
Willingness to travel up to 10%.
Ability to work flexible hours (7am - 7pm Monday through Friday and possible Saturdays)
-THIS POSITION CALLS FOR A BILINGUAL CANDIDATE THAT IS FLUENT IN BOTH ENGLISH AND SPANISH.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.