Randstad Customer Service Representative- Customer Care in Denver, Colorado

Customer Service Representative- Customer Care


Denver, CO


US$ 14 - US$ 15 per hour

Date Posted:

Tuesday, October 11, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration


Randstad Staffing is a leading Staffing Employer for Office and Administrative positions. Randstad places quality employees in Temporary, Temporary to Permanent and Permanent Placement positions with our clients each day. If you believe this position is ideal for you, apply online and a recruiter will contact you.

Job Summary:

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Area of Town: Downtown Denver (off of South Broadway)

Pay Rate: $15/hr

Hours/Shift: Monday - Friday. 40 hours. start time: between 8:00 AM and 9:30 AM


You must complete and pass a short assessment in order to be considered for this position. If you are interested in taking this assessment, please contact me and I will send it to you.

Working hours: Monday - Friday, 40 hours, 8-9:30 am start times


Job Duties:

-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

-Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

-Thoroughly documents inquiry outcomes for accurate tracking and analysis.

-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

-Researches and analyzes data to address operational challenges and customer service issues.

-Provides external and internal customers with requested information.

-Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

-Uses computerized systems for tracking, information gathering and troubleshooting.

-Seeks, understands and responds to the needs and expectations of internal and external customers.

Other Requirements:

-Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background

-PC Skills, Microsoft Office Proficiency

-18 years of age or older with proof to work legally in the US

-Agree to a background check and drug screen

-2 professional references of past supervisors that Randstad may contact directly

-Must have reliable transportation to and from worksite daily

All applications must include an attached resume in MS Word format. Submitting your resume is not a guarantee that Randstad will contact you. We contact candidates with the skill set and work experience for specific positions. Please continue to apply for positions that you believe you are qualified for. Thank you for choosing Randstad Staffing! We look forward to working with you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.