Randstad Sr. Network Operation Engineer in Corona, California
Sr. Network Operation Engineer
Thursday, October 13, 2016
Must have office 365 experience**
Working Job Title: Network Operation Center Sr Network Engineer
Purpose and Description:
This position is located within the Network Operations Center monitoring and supporting the client s voice (TDM and IPT), video, IP-data networks and the O365 / Skype for business platforms. The Network Operation Center (NOC) is a 24x7 environment. Shift flexibility is required and could include working nights, weekends, Holidays and on-call when required.
The incumbent will provide support during Incidents on network technical bridge calls including the Service Desk, IBM Recovery Manager, Verizon Network Operation Center engineers, and End User Service. Additionally, he/she will work lower priority Incidents and Work Orders as entered in to the queue or assigned by their Network Lead.
Essential Functions: These are the things that the candidate will be doing on a daily, weekly and monthly basis.
The following job functions and activities will be required on a daily basis:
Provide 2nd level technical support for the clients network, including troubleshooting voice, video / data (IP) traffic, and the O365 / Skype for business platforms.
Documentation of network issues in Remedy 7.6 including Incident, Change, and Problem Management.
Responsible for sending escalation updates to personnel with outage information and updates.
Responsible for participation on outage teleconference bridges effectively and professionally.
Responsible for completing daily / nightly NOC check lists and turn over documents.
Responsible for taking customer calls and working with them to understand technical related issues.
Required Experience: This section indicate the MUST HAVE items. If a candidate does not have these then they will be rejected.
5 years related Network Operations Center (NOC) experience (or similar IT experience...such as a Network Engineer)
5 Years troubleshooting network connectivity on Cisco routers and switches (CatOS and IOS devices) using SSH, Telnet from a command line interface.
5 Years troubleshooting network connectivity on the O365 / Skype for business platforms.
General knowledge of telecommunications technologies (as it relates to NOC support) including: TCP-IP, Packet Voice, WAN, Frame-Relay, TDM, and LAN technologies, and the inter-working of these technologies. These would encompass voice, data, broadband, VoIP, IPT, and Internet services, and the deployment and implementation of these services
Good knowledge and experience with the Internet Protocol (IP) suite is essential, including protocols such as BGP, OSPF and EIGRP, and their relationships and integrations in large-scale networks
Knowledge and experience using a trouble ticketing system such as Remedy
Experience using network monitoring systems such as Hewlett Packard Network Automation (HPNA), Orion Solarwinds, Computer Associates eHealth, and Netscout. !!!One of these must be present in the resume work history!!!
Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outages
Preferred Experience: These are things that we would like to see, but are NOT required to fill the position. These are NOT disqualifying items.
Experience in Health Care Industry.
CCNA, CCNA Voice, or CCNP Cisco certification preferred
Bachelor s degree (Telecommunications or MIS desirable).
- High School Diploma
Skills to be successful in this role:
Issue resolution and management
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Speaking - Talking to others to convey information effectively.
- Minimal Travel for training purposes
Period of Performance:
This position may be extended: Yes
This position may convert down the road: Yes
Interview Steps and Information:
Phone and then F2F...both with Manager and 1 to 2 team members.
We will be going over the candidates background and covering their experience in Networking Industry as it relates to their daily tasks.
Standard Work Hours:
Flexible - The Network Operation Center (NOC) is a 24x7 environment. Shift flexibility is required and will include working nights, weekends, Holidays and on-call when required.