Randstad Help Desk Technician in Conyers, Georgia
Help Desk Technician
US$ 35,360 - US$ 37,440 per year
Monday, October 10, 2016
Randstad USA Administration
Provide Customer Support related to computer hardware, software and systems. Under general supervision, requires the use of the IT Request System, phone and face-to-face contact, and analysis to keep our database and phone systems updated and running properly.
The Role s Critical Responsibilities
- Respond to assigned help desk tickets and provide solutions for reported employee problems. Escalate issues to more senior IT staff when problem is beyond their level of expertise or area of responsibility. Follow instructions and pre-established guidelines to perform job functions.
- Document the details related to a problem and resolution in the IT Request System
- Participate on team projects, complete tasks and ensure they are completed on time and to specifications
Qualifications to be Successful
- Associates Degree in Electronics or Computer Science
- Requires at least 1 year IT experience during which time they would acquire knowledge and expertise in business processes
- Some IT technical training or IT certification.
- Bachelor s degree in Electronics or Computer Science
- Knowledge of EagleSoft, Practice Management, and Schick Products
- PC hardware or software expertise
- 2 years of technical experience in the IT Help Desk Support
- Experience in providing one-on-one training
Working hours: Mon-Fri 8am-5pm
In addition to a competitive salary package, we offer:
- Comprehensive health plans that include medical, dental, and vision;
- Company paid Life Insurance as well as additional choices
- Personal Time Off
If your background meets these requirements. Please submit your application for immediate consideration.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.