Randstad Member Service Representative - Call Center in Concord, California

Member Service Representative - Call Center


Concord, CA


US$ 18 per hour

Date Posted:

Friday, September 30, 2016

Job Type:


Reference #:






Randstad USA Administration


Member Service Representative - Call Center(Amazing Career Opportunity)

An industry leader in providing employer benefits is currently hiring for their Member Service Call Center Department! This is a great career opportunity with a reputable organization. The position is located in Concord, Ca and they are looking for qualified candidates right away. Please see the job description below, along with the requirements for the role.

Take advantage of this exciting opportunity and apply today.- Give Ishita a call at (925)866-6103 and email your resume to ishita.pal@randstadusa.com right away!

Duties and Responsibilities:

- Inbounding a high volume of phone calls(60+ daily)

- Speaking to members about healthcare benefits and different healthcare plans

- Interpreting needs of members accurately to relay correct information

- Administering employee benefit information to various providers

- Handling difficult conversations with members

- Providing efficient and excellence customer service in a timely manner

- Speaking to individual consumers and helping with escalated cases

Working hours: 40



--2+ years of experience working as a Customer Service Representative in a call center

--Ability to multi-task while on the phone, including working in multiple programs, adding case notes etc.

--Ability to follow scripts with detail and accuracy

--Proven success in a customer service position

--Friendly, upbeat, compassionate and positive attitude

--Ability to multi-task and make quick decisions

--Excellent problem solving skills

--Extremely detail oriented

--Excellent communication skills both written and verbal

--Excellent attendance and reliability is a must

--Must be eligible to work in the United States

--Must be 18 years or older


--Temp-Hire(Permanent after 120 days)


--Must be open to work 40 hours within the times of 7:30 AM - 5:30 PM Monday-Friday, schedule will vary.

--Must be available to work overtime.

--All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K

Take advantage of this exciting opportunity and apply today.- Give Ishita a call at (925)866-6103 and email your resume to ishita.pal@randstadusa.com right away!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.