Randstad Field Support Representative - Call center in Concord, California

Field Support Representative - Call center


Concord, CA


US$ 17 - US$ 18 per hour

Date Posted:

Saturday, October 15, 2016

Job Type:


Reference #:






Randstad USA Administration


Field Support Representative- (Awesome position with great company!)

A well-established leader in the home protection industry based in Concord, CA area is seeking a skilled and focused Monitoring Services Agent for their customer call center. If you are looking for an opportunity to take your customer service skills and experience to the next level this is the place for you! Give Ishita a call at (925)866-6103 today and email your updated resume to ishita.pal@randstadusa.com

Duties and Responsibilities:

- Handling inbound and outbound calls to customers in regards to security installations(100+Daily)

- Acting as a liaison between technicians and customers with programing of security system

- Coordinating with Technicians in regards to service issues from customers

- Routing calls/tickets to the service technicians out in the field performing installations

- Updating customer profile with accurate data of installations

- Support multiple departments on site in regards to service

- Being able to relay technical procedures and terminology to individuals

- Explain policies associated with different scenarios

Working hours: 40



- 2+ years call center experience required

- Excellent communication and customer service skills

- Good computer data entry and retrieval skills

- Excellent follow through and problem-solving ability

- Excellent organizational skills and detail oriented

- Type 40 words/minute

- Friendly, upbeat and positive attitude

- Must be flexible as the schedule may include holidays, and mandatory overtime

- Must be a Self-Starter with excellent communication skills - written and verbal

- Ability to multi-task and make quick decisions

- Must be eligible to work in the United States


--Temporary to Hire position

--Monday-Friday(6am-7:30pm)(Saturdays-Sundays 8:00am-4:30pm)must be flexible working 8 hours during the following hours

--Full time 40 hrs/week


--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K

Take your experience to the next level and apply today. Give Ishita a call at (925)866-6103 today and email your updated resume to ishita.pal@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.