Randstad Customer Service Representative - Customer Care in Concord, California

Customer Service Representative - Customer Care


Concord, CA


US$ 17 - US$ 18 per hour

Date Posted:

Friday, September 30, 2016

Job Type:


Reference #:






Randstad USA Administration

DescriptionCustomer Service Representative - Customer Care

A well-established leader in the home protection industry based in Concord, CA area is seeking a skilled and focused Monitoring Services Agent for their customer call center. If you are looking for an opportunity to take your customer service skills and experience to the next level this is the place for you! Take your experience to the next level and apply today. Give Ishita a call at (925)866-6103 and email your updated resume to ishita.pal@randstadusa.com today.

Duties and Responsibilities:

- Provide excellent customer service and handling up to 100 inbound calls a day

- Servicing customer inquiries, requests, and issues

- Booking customer appointments for Sales team

- Initiating outbound calls to customers in regards to service status updates

- Answer and follow-up incoming signals, alarm and issues

- Managing outgoing phone calls and customer requests

- Generate service requests per customer specifications

- Conduct customer service follow up calls to ensure customers satisfaction

- Perform any other duties as assigned

Working hours: 40



--2+ years call center experience required

--Excellent communication and customer service skills

--Good computer data entry and retrieval skills

--Excellent follow through and problem-solving ability

--Excellent organizational skills and detail oriented

--Type 40 words/minute

--Friendly, upbeat and positive attitude

--Must be flexible as the schedule may include holidays, and mandatory overtime

--Must be a Self-Starter with excellent communication skills - written and verbal

--Ability to multi-task and make quick decisions

--Must be eligible to work in the United States

--Must be 18 years or older

--High school diploma or equivalent required; 1-2 years post-high school education preferred


--Temporary to Hire position

--Monday-Friday(8am-6:30pm) and Saturday-Sunday(11:30am-8:00pm) must be flexible working 8 hours during the following hours

--Full time 40 hrs/week


--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K

Take your experience to the next level and apply today. Give Ishita a call at (925)866-6103 and email your updated resume to ishita.pal@randstadusa.com today.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.