Randstad Call center Representative - Emergency Department in Concord, California

Call center Representative - Emergency Department


Concord, CA


US$ 16 - US$ 17 per hour

Date Posted:

Friday, September 30, 2016

Job Type:


Reference #:






Randstad USA Administration


Customer Service Representative - Emergency Department

Randstad is currently hiring for a very reputed Home protection company based in Concord, CA area. We are seeking skilled and focused customer service representatives for their energetic , bubbly and outgoing team. If you are looking for an opportunity to take your customer service skills and experience to the next level this is the place for you! Take your experience to the next level and apply today. Submit your online application to ishita.pal@randstadusa.com or call Ishita at (925)866-6103 ASAP!

Duties and Responsibilities:

- Provide excellent customer service

- Handling 100+ emergency related phone calls daily

- Initiating outbound calls to customers, policy agencies and emergency contacts

- Answer and follow-up incoming signals, alarm and issues

- Managing outgoing phone calls and customer requests

- Accept and respond to incoming monitor signals

- Generate service requests per customer specifications

- Conduct customer service follow up calls to ensure customers satisfaction

- Perform any other duties as assigned

Working hours: 40



--1+ years call center experience preferred

--Excellent communication and customer service skills

--Good computer data entry and retrieval skills

--Excellent follow through and problem-solving ability

--Excellent organizational skills and detail oriented

--Type 35 words/minute

--Friendly, upbeat and positive attitude

--Must be flexible as the schedule may include holidays, and mandatory overtime

--Must be a Self-Starter with excellent communication skills - written and verbal

--Ability to multi-task and make quick decisions

--Must be eligible to work in the United States

--Must be 18 years or older

--High school diploma or equivalent required; 1-2 years post-high school education preferred


--Temporary to Hire position

--Four (4) 10 hour shifts for their 24-hour/7-days-a-week operation - Must be available for all shifts

--Full time 40 hrs/week

--$16 - $17/hr

--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K

Take your experience to the next level and apply today. Submit your online application at www.randstadstaffing.com or call Ishita at (925)866-6103 ASAP!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.