Randstad Call Center Agent in Concord, California

Call Center Agent

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job details:

  • location:Concord, CA

  • salary:$15 - $18 per hour

  • date posted:Friday, September 15, 2017

  • job type:Temp to Perm

  • reference:S_569414

  • questions:jeremy.wong@randstadusa.com925-866-6103

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description

Customer Service Representative / Call Center

A well-established local waste management provider in Pacheco, CA is currently seeking dynamic, motivated and confident Customer Service Representatives to work in their busy call center environment. If you are looking for a great team environment with the opportunity to develop on your existing customer service skills we would love to hear from you.

Duties and Responsibilities:

  • Handle high volumes of inbound calls

  • Schedule pick-ups times

  • Assist customers with general account management

  • Listen and understand customer requests, questions and complaints in call center environment

  • Schedule follow up items

  • Accurately input notes, customer information and other data into the system

  • Conduct customer service follow up calls to ensure customers satisfaction

  • Explain policies to account holders

Working hours: Mon-Fri 8-5PM

Skills:

Requirements:

--1+ years of Call Center experience

--Must be flexible as the schedule may change with business needs

--Excellent communication skills both written and verbal

--Must be a Self-Starter

--Friendly, upbeat and positive attitude

--Ability to multi-task and make quick decisions

--Excellent problem solving skills in call center environment

--Extremely detail oriented

--Excellent organizational skills

--Must be eligible to work in the United States

--Must be 18 years or older

Salary/Benefits/Hours:

--Temporary position: 2-3 months, to temporary-to-hire

--Full time 40 hrs/week

--$15-18hr

If you are interested in applying for this position, please call us immediately at (925)866-6103 and or forward your most updated resume to Jeremy Wong at Jeremy.wong@randstadusa.com.

Randstad invites you to stop by our San Ramon Branch located at 12667 Alcosta Blvd., Suite# 150, San Ramon, CA 94583 to meet with our staffing consultants during our Career Expo.

When: Tuesday, 9/19/2017

Times: 7:00 a.m.- 6:00 p.m.

Where: 12667 Alcosta Blvd., Suite# 150, San Ramon, CA 94583

Get to know us. At Randstad, we're always looking for great people. Our customers rely on us to deliver them talented workers for a wide variety of positions. If you're looking for work, or looking to change jobs, call our office and set up an appointment to meet with our team.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.