Randstad L1 Service Desk Analyst/Columbus, OH in Columbus, Ohio
L1 Service Desk Analyst/Columbus, OH
Thursday, October 6, 2016
In this role, the consultants support both hardware and software issues. They ll be supporting proprietary applications that run on Windows. The average handle time is 7 minutes. If things aren t resolved within 15-20 minutes, it s documented and escalated accordingly.
1-2 Years of Large Enterprise Call Center Experience
Experience managing/resolving 35-50 tickets individually each day
Windows Resolution Experience
Strong Documentation Experience
A+ Network Certified
Service Now Management Tool experience is a plus
Candidates don t need to have all of the certifications to be considered, but the manger will take a candidate who has more certs over another candidate.