Randstad Technical Product Service Technician $40k - $50k in Charlotte, North Carolina
Technical Product Service Technician $40k - $50k
US$ 20 - US$ 25 per hour
Wednesday, October 5, 2016
Temp to Perm
Randstad USA Administration
DescriptionWe have an immediate opening for a Technical Product Service Technician to join an industry leader in Sales and Service of Generators, pressure washers, air compressors, snow blowers and other small engine related outdoor products. This company is located in the University area and this position will support the new Customer Care Center. This unique role will help train and support the CSR's with tier one troubleshooting and parts requirements. Must have the ability to clearly communicate with the customers via phone and electronically. The ideal candidate will be able to accurately evaluate, troubleshoot, and provide repair directions for both consumers and service center partners. Must be computer literate, able to use a computer for diagnostics and internet resources.
Working hours: M - F 8am to 5pm
The Technical Product Service Technician will have the knowledge and ability to share the repair and care of outdoor power equipment to end users as well as fellow customer care personnel.
Troubleshoot with customers via telephone and electronically to determine issue and suggest appropriate next steps to resolve their problems and keep warranty costs to a minimum
*Provide ongoing support to improve the customer experience while reducing costs. (Parts management systems, Warranty returns and replacement processes and strategies, Quality reporting analysis and reporting)
*Assist with Tier 1 troubleshooting training programs
*Repair all assigned units correctly, safely, and efficiently
*Accurately document all work suggested to each unit for reference and proper invoicing
*Ability to diagnose multiple lines of generators, pressure washers, air compressors and other similar outdoor equipment
**Minimum of 5 years of experience working with internal combustion and electric powered equipment. Capable of troubleshooting mechanical and electrical problems on multiple types of outdoor power equipment.
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