Randstad Mortgage Quality Control Analyst in Charlotte, North Carolina

Mortgage Quality Control Analyst


job details:

  • location:Charlotte, NC

  • salary:$32 - $35 per hour

  • date posted:Friday, July 14, 2017

  • job type:Contract

  • reference:565228

Mortgage Quality Control Analyst

This Sr. Analyst position is an opportunity for an individual with proven experiences in mortgage customer service or complaint management, as well as a working knowledge of end to end mortgage activities. This role is responsible for managing all daily operational requirements of complaint management, conducting analysis into trends and themes, and producing reporting. The role will handle complaints and review escalations for all originations, refinance, modifications, back-office operations, and servicing. The candidate will be responsible for ensuring that all work is assigned across the internal Complaint Team, Mortgage Team, as well as legal and compliance partners. The candidate will manage the pipeline and draft or edit responses, ensuring all activities are completed timely to both consumers and regulatory agencies. The role will also integrate with all third party vendors to review all research and draft responses. Initially this role will not have a team to manage; however, as the business grows it is likely that the this lead analyst position will manage several associates.


-Five (preferably ten) or more years of experience in Mortgage. Minimum of three years of experience in a customer service/complaint management contact environment.-

-Special skills/abilities/competencies required:

o Strong communication skills in order to present verbally or written reports to executive management.

o Working knowledge of applicable Mortgage Regulations and end to end mortgage processes (originations through servicing).

o Influencing and organizational skills required in order to manage the various stakeholders.

o Ability to multi-task between various projects and use strong analytical skills to think about a range of initiatives on different levels.

o Proven ability to manage work in engaging cross-functional stakeholders while working with urgency.

o Effectively work with co-workers by sharing ideas and a constructive and positive manner.

o Effective coach to ensure optimal performance is sustained.