Randstad Collections Specialist in Burlington, Massachusetts

Collections Specialist


Burlington, MA Salary:

US$ 17 per hour Date Posted:

Wednesday, October 5, 2016

Job Type:


Reference #:


Questions? 781-229-2288.


Randstad Finance & Accounting

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Randstad Professionals is working with a rapidly growing leasing company near Burlington searching for multiple Collections Representatives to add to their growing team. Please review the description below, and if you are qualified and interested, please contact Jaclyn Rio at 781-897-5223 or via e-mail; Jaclyn.Rio@Randstadusa.com

Job Summary:

The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, collecting on any past due balances; following up with the customer.

Key Responsibilities:

  • Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner

  • Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.

  • Working with other departments as necessary to resolve customer disputes/inquires.

  • Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.

  • Processing and responding to mail sent by customers, and performing other administrative duties as directed.

Required Experience, Education, Skills and Competencies:

Must Have :

  • Pleasant telephone manner.

  • Strong verbal and written communication skills.

  • Good organizational skills.

  • Ability to prioritize multiple tasks to ensure that all are completed timely

  • Customer Service, Collections, or Telemarketing experience working in a high volume call center environment.

  • Data Entry, Excel, Word, Outlook, and Internet

Education and Experience:

  • Highschool diploma or equivalent work experience

Additional Requirements:

  • Working hours are 8:30am to 5:30pm or 11:00 am to 8:00 pm

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