Randstad Collections Specialist in Burlington, Massachusetts
Burlington, MA Salary:
US$ 17 per hour Date Posted:
Wednesday, October 5, 2016
Randstad Finance & Accounting
Randstad Professionals is working with a rapidly growing leasing company near Burlington searching for multiple Collections Representatives to add to their growing team. Please review the description below, and if you are qualified and interested, please contact Jaclyn Rio at 781-897-5223 or via e-mail; Jaclyn.Rio@Randstadusa.com
The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, collecting on any past due balances; following up with the customer.
Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.
Working with other departments as necessary to resolve customer disputes/inquires.
Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.
Processing and responding to mail sent by customers, and performing other administrative duties as directed.
Required Experience, Education, Skills and Competencies:
Must Have :
Pleasant telephone manner.
Strong verbal and written communication skills.
Good organizational skills.
Ability to prioritize multiple tasks to ensure that all are completed timely
Customer Service, Collections, or Telemarketing experience working in a high volume call center environment.
Data Entry, Excel, Word, Outlook, and Internet
Education and Experience:
- Highschool diploma or equivalent work experience
Working hours are 8:30am to 5:30pm or 11:00 am to 8:00 pm