Randstad Inbound Call Representative in Buffalo, New York
Inbound Call Representative
US$ 13 - US$ 18 per hour
Monday, October 10, 2016
Randstad USA Administration
DescriptionAre you ready to join our friendly, fun, inbound call center environment as a Sales Associate? We are looking for energetic individuals who are motivated by rewards, incentives, contests and drawings for sales efforts and Want to feel valued by their employer!
Brady is currently seeking talented people who share a passion about Safety and enjoy providing exceptional customer service. A job at Brady is exciting; fast paced, and offers many growth opportunities!
Essential Duties and Responsibilities
Handle 60 plus calls and chats per day achieving order and and revenue targets
Resolve customer service inquiries on orders previously placed achieving First Call Resolution
Achieve call quality and accuracy targets
Work with multiple systems to find products, enter orders, provide pricing and availability
Required Knowledge, Skills and Abilities:
Must demonstrate excellent voice quality, tone and inflection
Must present a professional demeanor at all times.
Must be confident and helpful on all calls.
Achieve revenue targets through combination of productivity, conversion and order value.
Educate customers on breadth of product available
Provide First Call Resolution
Open to coaching and feedback focused on continuous improvement.
Desired Characteristics: Knowledge, Skills, and Abilities:
1 year minimum experience in Sales and /or Customer Service Experience
College degree preferred
Construction, Manufacturing or Safety knowledge helpful[JR2]
Experience in a call center environment is a plus
Excellent voice quality and pronunciation
Excellent computer, web navigation and data entry skills
Excellent problem solving skills
Winning attitude and dedication to ensuring customer satisfaction
Goal oriented -- able to work in a team environment to meet individual and team goals.
Working hours: 10 am - 7 pm
HS Diploma or GED
Proficient with computers
Good at talking with customers
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.