Randstad Customer Service Representative in Buffalo Grove, Illinois

Customer Service Representative


Buffalo Grove, IL


US$ 13 per hour

Date Posted:

Thursday, October 6, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionHealthcare Customer Service Representative

Our client is a well-established pharmaceutical company that is rapidly expanding their Specialty Pharmacy. We need skilled in bound call center professional- to provide outstanding service and support to pharmacy patients/customers. If you are eager to grow in the pharmaceutical industry, or get into the healthcare industry this is the role for you.

Job Summary

-Serves as the initial point of contact for general questions from incoming 1-800 lines.

-Supports retail pharmacies, and send follow up receipts

-Works with participants, prescribers and/or internal personnel relative to customer service concerns, requests and/or placing orders via telephone, email and fax.

-Assembles comprehensive detail of events, identifies gaps in service and processes.

-Responsible for answering request in a timely manner as wells as proper detailed keeping of all records regarding any participant/prescriber interaction.

-Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills.

Pay: $13.50 per hour

Location: Buffalo Grove, IL

Assignment: Temp to Hire

Hours: Daily 8 hour shift with in the hours of- 10:00am-8:00pm.

Working hours: M-F 10-8



- 1+ years of high volume inbound call center experience (insurance or health related companies preferred)

-High School Diploma (or equivalent) required.

-Responsive, reliable, and able to express assurance/confidence over the phone or via written communication.

-Ability to express empathy and professionalism.

-PC skills in Windows-based applications.

-Advanced verbal/written communication skills.

-Team-oriented, customer service focus and able to identify process improvements.


Post High School or specialized training is desired.

College BA Degree Field, Management, Communication- NOT required.

If this sounds like the right position for you, please email your resume to angelise.pfrommer@randstadusa.com and call me today at 847-895-0620 .

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.