Randstad Customer Service Representative 2 in Broomfield, Colorado
Customer Service Representative 2
US$ 14 - US$ 15 per hour
Friday, October 14, 2016
Temp to Perm
Randstad USA Administration
Randstad Staffing is a leading Staffing Employer for Office and Administrative positions. Randstad places quality employees in Temporary, Temporary to Permanent and Permanent Placement positions with our clients each day. If you believe this position is ideal for you, apply on line and a recruiter will contact you.
Location: Wesminster, Co
Rate of Pay: $15 / hour
Job Summary: This ADVANCED level customer service position will handle a number of inquiries that pertain to the financial/mortgage/banking industry. You will be working closely with clients through emails and phone calls to resolve a variety of issues. Qualified candidates are experienced using various systems utilizing multiple monitors at once. You must have a proven track record of providing EXCELLENT customer service resolving issues without a script.
- Acts as an advocate for clients by completing timely and thorough research of property inspection and preservation inquiries
- Initially seeks out guidance and clarification on handling new issues; retains this information to apply and respond to similar situations going forward
- Works within multiple systems to verify data and document inquiry statuses
- Ensure excellent customer service - independently resolves complex issues without scripting
- Client-centric service perspective - understands how the jobs helps client and can communicate value-add to the client
- Maintains up to date knowledge of company products, services, systems and client specific requirements
- Refers/escalates at-risk or liability claim inquiries to appropriate staff members
- Exhibits familiarity with a variety of field concepts, practices and procedures
Working hours: Monday-Friday 8 AM - 5 PM
- 1 - 3 years Mortgage banking and/or default servicing experience preferred
- High level of organizational, problem solving, attention to detail and multi-tasking skills are a must
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products.
- Strong verbal and written communication skills
- Strong attention to detail required
- Conventional, FHA and private investor default servicing/mortgage servicing knowledge
- Prior experience in call center environment
All applications must include an attached resume in MS word format. Submitting your resume is not a guarantee that Randstad will contact you. We contact candidates with the skill set and work experience for specific positions. Please continue to apply for positions that you believe you are qualified for.
Thank you for your interest in Randstad Staffing! We look forward to working with you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.