Randstad User Researcher in Boston, Massachusetts

User Researcher


Boston, MA

Date Posted:

Wednesday, September 28, 2016

Job Type:


Reference #:



Randstad Technologies

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User Researcher

We are currently looking for a contract User Researcher to join our fast-paced, entrepreneurial culture. Responsibilities:

  • Design and administer usability studies on a wide range of web-based platforms and applications

  • Analyze results and efficiently prepare reports detailing the outcome of usability studies

  • Present findings with actionable recommendations to business sponsors and senior management

  • Lead all phases of usability test preparation, including recruiting, scheduling, and test script development

  • Work closely with our internal business clients to translate their business requirements into experiences our customers love

  • Identify and implement a variety of methods for getting input and feedback from customers, including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate

  • Conduct user research to determine future directions for websites and applications, including mobile apps Education and Experience:

  • Bachelor s degree in a relevant field. A Master s degree in a relevant field (e.g., usability, human factors, ethnography, HCI, sociology)is preferred

  • Experience in the UX, usability, and/or user research fields

  • Experience in financial services or working with investment professionals is preferred but not required. Willingness to learn about and immediately immerse in the financial services space Skills and Knowledge:

  • Optimistic and Proactive

  • High degree of professionalism combined with professional flexibility

  • Ability to swiftly revise and improvise research plans as the environment dictates - Sense of humor, can-do attitude and ongoing willingness to learn

  • No-fear around new technology, equipment and navigating the internal systems of a very large company

Preferred familiarity or experience with:

  • Contextual inquiry methods, including user interviews and observation - User surveys (primarily online)

  • Participatory design methods such as Customer co-development and design thinking

  • Task analyses and use case development

  • Competitive analyses

  • Focus groups

  • Brainstorming and participatory design methods

  • Card-sorting methods and affinity diagramming

  • Usability studies (lab and remote)

  • Large-scale online (un-moderated) usability studies

  • Live-site A/B testing

  • Strong MS Excel and PowerPoint skills, general familiarity with Photoshop

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