Randstad Sr. Business Analyst in Boston, Massachusetts
Sr. Business Analyst
Thursday, October 6, 2016
Core team member of the Business Solutions team responsible for producing open communication paths between organizational units, playing a central role in aligning the needs of business units with the capabilities being designed and delivered, and serve as a "translator" between all groups. Develop and maintain effective working relationships with key external and internal customers.
Analysis and Solution Definition: Analyze and synthesize information provided by a large number of business stakeholders, as well as internal and external users and internal associates (ie: IT/ UW/ Enrollment/ Marketing/ Legal/ Sales/ Account Service/Member Service professionals) to help design and deliver the end solution and end to end business processes, and be able to make short term and long term recommendations.
Identify organizational strengths and weaknesses and suggest areas of improvement (requirement of a new project or a change in an existing one) in order to formulate and facilitate the path to the end solution that greatly reduce manual efforts or provide increased customer value.
Elicits the actual needs of stakeholders, not simply their expressed desires and analyze the business objectives of the stakeholder(s) to be able to develop solutions to the business issues. Gather and evaluate information harvested through interviews, surveys, workshops, task analysis, and business process documentation.
Drive and create processes of the business both in "To Be" and "As Is" formats to understand business requirements and translate them into specific software requirements, business process flows and recommendations to drive business value.
Effectively communicate with constituents to deliver technical solutions, user interfaces, screen designs, process changes, business flows and user impacts to everyday tasks of the stakeholders.
Project Execution: partners with the business and IT project managers to manage work to assist in the enforcement of project deadlines and schedules. Ensures priorities are aligned to the business needs, project roadmap, deliverables and milestones. Develop key metrics to report progress to PM s and project team.
Technical recommendations and testing: Leads testing teams and the project testing efforts, identify testing needs, testing approach and strategy, project resource needs and create and manage testing timelines while identifying issues, risks and mitigation plans. Ensures issues are identified, tracked and reported on in a timely manner.
Prepare and deliver end user training, create jobs aids, training material and implementation plans, as well as provide on-going tier 2 level production support once the system goes live.
Provide consultative support for new product and technology initiatives and ensure critical sales systems are enhanced to handle our changing business needs.
Work closely with the assigned Sales Business Solutions Project manager to create business analysis project plan tasks and ensure tasks and deliverables met. Represent the interests of the Sales Division on corporate business plan initiatives, product and rating implementations, and other cross functional/ departmental projects.
Leads the development and implementation of a variety of cross functional projects designed to increase efficiency, reduce costs and increase account, member, and broker satisfaction.
Represent Division on cross function committees and work groups and accountable for engaging sales and account service leadership as needed while determining the impact of the committee s work on the many areas of the sales division.
Qualifications: (Knowledge, skills and abilities)
Requires a proven successful work history using Waterfall and Agile Methodologies.
Must be a self-starter and very pro-active, curious, and a problem solver.
Must be proficient in Visio, Excel, Word, PowerPoint, Jira, and Quality center
Requires demonstrated success in working in and managing the business analysis and testing efforts of multi-faceted and multi-year projects focused on the achievement of external and internal customer requirements.
Must be able to brainstorm and form effective solutions to business problems through years of BA training and on the job knowledge as a BA.
Must have extremely strong analysis skills, business intelligence, and have skill to gain a full understanding of the needs of the customer, becoming a subject matter expert.
Must embody a "hands-on" approach.
Mentors those with less experience through informal channels
Understands the components of running a fiscally successful project
Must be proficient in building workflows, workflow analysis, determining system implications, risk identification and management, training, and implementation.
Must have strong leadership skills, a high level of initiative & creativity and be results oriented.
Must be able to drive decisions, facilitate meetings and manage expectations.
Excellent verbal and written communication skills to be able to communicate effectively with all audiences, including senior management.
Must have the ability to multi-task, be professional and promote a positive team spirit.
Must have the ability to take calculated actions in complex or ambiguous situations to set a direction or resolve issues.
BS/BA degree required
Health insurance experience a must
7-10 years proven Business Analysis experience with progressive responsibilities in solution development and implementation.
Proven success and experience on very complex multi - year and cross-functional projects and teams.
Proven experience leading business analysis tasks on small and complex project and a solid understanding of the software development lifecycle.
Experience managing and influencing business process redesign efforts.
Proficient in business analyst best practices and tools.