Randstad Desktop Support Specialist in Boston, Massachusetts

Desktop Support Specialist


Boston, MA

Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:



Randstad Technologies

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Desktop Support Specialist

Your Charge:

  • Responsible to deliver outstanding service to both internal and external customers

  • First point of contact to Support desktop systems and applications used by Executive/Leadership team

  • Anticipate hardware and software needs for planning and budgeting

  • Ability to create software distribution packages

  • Write scripts to automate processes as necessary in AppleScript, Bash and DOS

  • To work as part of a team by providing guidance and backup to the L1 and L2 support personnel and assisting others in an efficient, professional manner

Key Result Areas:

  • Create Standard Operating Procedures for existing and new systems and functions

  • Recommend proactive measures to reduce overall impact or potential impact of future incidents

Your Experience and Know-How:

  • Proficient in Windows, OSX, and iOS

  • Strong knowledge of Virtual Machines such as Parallels and Virtual Box

  • 5+ years of experience in Desktop administration

  • Bachelor s Degree in Computer Science or related field (Preferred)

  • Professional certifications related to Apple, networking, support, TOGAF, or ITIL (Preferred)

  • Very Strong troubleshooting, analytical, organizational and communication skills.

  • Experience troubleshooting hardware issues, desktops, printers, LAN equipment

  • Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP)

  • Experience with software, security and patch distribution

  • Ability to take on new tasks and learn new technologies in a fast-paced work environment

  • Must be able to work flexible hours and weekends

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