Randstad CRM User Support Specialist in Billerica, Massachusetts

CRM User Support Specialist

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job details:

  • location:Billerica, MA

  • salary:$20 - $25 per hour

  • date posted:Monday, August 7, 2017

  • job type:Temporary

  • reference:S_555943

  • questions:caroline.hurd@randstadusa.com978

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description

JOB SUMMARY:

Candidate will be a key member of an interactive team that supports European internal customers and collaborates globally within our CRM tools, Salesforce.com, ServiceMax, SAP and mobile applications. The team is focused on providing best-in-class user support via collaboration tools such as Chatter and email. The candidate is responsible for fielding, researching and answering inquiries to enable successful usage of Salesforce.com, ServiceMax, SAP and mobile tools (iPad and iPhone) in line with defined business rules.

Professional communication and willingness to learn are imperative.

Key responsibilities include:

Respond to incoming inquiries in a professional, competent and timely manner following established procedures

Research troubleshoot user issues and provide solutions within Salesforce.com, ServiceMax, SAP and their connected systems

Monitor and Maintain Data Quality

Analyze, understand our internal customer?s needs and evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation

Test fixes and changes within CRM and provide crucial feedback prior to implementation to avoid service disruptions

Bring ideas for improvement, innovation and increased efficiency to the team for review

Effective communication across all business divisions within the organization

Provide training and/or training support to internal customers in order to successfully operate within the CRMs and mobile tools (iPad/iPhone)

Adapt quickly to frequently changing applications and departmental and divisional policies and procedures

Function effectively at times of increased work demands and tight deadlines

Interact extensively in a team environment with peers and manager to assist one another

Demonstrate reliable attendance and adhere to scheduled work hours

Working hours: Monday - Friday

Skills:

Knowledge, Skills and Experience:

Requirements:

Bachelor degree or higher education

CRM experience preferred(Salesforce.com, ServiceMax and SAP CRM highly preferred)

Aptitude with the back end of mobile tools (iPad/iPhone)

Excel proficiency absolutely required

Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality

Demonstrate excellent interpersonal communication and written skills, pro-active problem solving skills, and the ability to multitask effectively

Highly motivated and organized, with attention to prioritizing incoming tasks

Good language and communication skills written and verbal in English are mandatory. Fluency in another European language would be an asset

Computer literacy

Knowledge of the Life Sciences is advantageous

Act as a role model of Merck KGaA's values and best-in-class business practices

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.