Randstad Customer Service/Contact Services Representative in Bethesda, Maryland

Customer Service/Contact Services Representative


Bethesda, MD


US$ 14 - US$ 15 per hour

Date Posted:

Friday, September 30, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionOur client is in search of a Contact Center Representative. The representative will ensure that all applicants, recipients, spouses, attorneys, or other member representatives receive extraordinary service when he or she is communicating with the company via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and in each communication provide empathetic and efficient service. This position is temp to hire and requires the ability to handle a high volume of telephone calls accurately, efficiently and courteously.


--Answer incoming phone calls

--Document phone calls in SharePoint

--Provide information to callers from SharePoint and 2200

--Navigate and provide accurate information regarding the company websites

--Monitor incoming calls and calls waiting via Taske

--Receive and respond to incoming emails from websites

--Pick up and handle messages

--Route calls to appropriate individual or department when necessary

--Send a fax when requested by the caller

--Print 1099R's and Statements when requested by the caller

--Perform special projects as requested by management

Working hours: 8-5



Knowledge, skills and general abilities:

--Accuracy - strive for the highest level of accuracy possible from the tools used and processes


--Administrative - manage the workload assigned and inform the supervisor of the status of

work assigned

--Analytical - able to analyze status requests, applications, and inquiries received in written

form or verbally

--Communication - able to effectively and politely communicate with participants, other team

members and the supervisor via the telephone, in person, or in written correspondence

--Creativity - able to find a solution to a participant's issue

--Customer Service - possess a true service-centered approach to the work

--Dependability - ensure that attendance and timely arrival support the achievement of the

team's goals

--Flexibility - take direction with a minimal amount of disruption

Initiative/Motivation - demonstrate initiative in meeting team goals and show motivation

towards service for participants and for team members. Follow up on outstanding contacts

and issues with little guidance.

--Judgment/Maturity - exercise good judgment and act in a mature manner while performing

tasks assigned. Exercise maturity when in contact with the outside community regardless of

external behavior.

--Math - compute all necessary numbers for processes performed

Problem Solving - solve day to day problems and determine when these problems need to be

escalated to the supervisor level

--Technical skills - perform all processes required of the team

If you meet all of the requirements and are interested in pursuing this opportunity please send your resume to jesslyn.jones@randstadusa.com. Thank you.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.