Randstad Client Services Specialist in Belleville, Illinois
Client Services Specialist
US$ 14 - US$ 15 per hour
Monday, October 10, 2016
Temp to Perm
Randstad USA Administration
Seeking the best-of-the-best Customer Service and Support Representative in the Belleville, IL area to join our growing team! This is a contract-to-hire opportunity that provides extensive training during the first six to eight weeks. Not your typical call center environment - this is a small and dedicated team that works closely together to assist Commercial and Business Banking customers. Agents will be answering in-bound client calls mainly from business and commercial clients. There are no sales or promotional duties involved in these positions. The expectation is for agents to provide clients with superior customer service on every call. The agent receives full training in basic Banking and Treasury Management. If you consider yourself a top-performer with a dedication to customer service and are looking for a long-term fit, please apply!
Working hours: 8:00am - 5:00pm
-- Answer calls from Business or Commercial clients seeking assistance with preregistration.
-- Place proactive outbound calls to educate clients and assist with preregistration.
-- Follow proper procedure to verify the identity of inbound callers before providing instructions.
-- Use active listening techniques and probing questions to determine any issues confronting the client.
-- Identify the root cause(s) of client s issue in order to provide effective resolution.
-- Clearly document all client interactions in contact tracking application.
--Excellent customer service skills with a focus on a superior customer experience
--Self motivated with a drive for excellence in every aspect of performance
--Communicate clearly and professionally both in oral and written forms
--Effective organizational skills with the ability to retain product knowledge and manage material vital to daily role
--Good analytical and problem solving skills
--High level of comfort when dealing with technical information
--Demonstrated skills in Microsoft Word and Excel
--Adaptability and flexibility to quickly adjust to changing project needs
--Previous experience with banking systems (Treasury Management a plus).
--Two or more years Customer Service or Help Desk experience.
If you meet the qualifications above, please apply now and reach out to Tom Bobak (email@example.com) at 314-721-3954 for more information!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.