Randstad Account Manager / Customer Service- Ag Industry in Bakersfield, California
Account Manager / Customer Service- Ag Industry
US$ 75,000 - US$ 90,000 per year
Thursday, October 13, 2016
Randstad USA Administration
Responds to and ensures that all customer sales inquiries are responded to in a timely, accurate and appropriate manner by office staff. Serves as the first escalation point for customer issue resolution.
Oversees and performs electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software. (training will be provided)
Provides assistance to Branch Manager and field sales staff with product use forecast, sales reporting and budget preparation.
Reviews all reports prepared in the department for accuracy and completeness.
Provides coaching and feedback to employees to support desired customer service levels and skill development throughout the year.
Presents a professional image to our customer through personal appearance and overall branch cleanliness.
Establishes and maintains a communicative, coordinated and cooperative relationship with all other departments within the Company.
Leads in modeling desired safety-minded awareness, behaviors and practices. Complies with all safety rules and regulations (including but not limited to: Safety, Human Resources, Federal, State and local statutes) while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Working hours: 40+
College Degree/ AA or Bachelors - Degree in Agriculture - Would be Great !
Proficiency with computers to the intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be provided.
Excellent interpersonal and proficient communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy.
Reads, writes and speaks the English language fluently.
Perform all other duties as assigned in a professional and efficient manner.
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