Randstad Technical Service Lead in Atlanta, Georgia
Technical Service Lead
US$ 35,000 - US$ 50,000 per year
Thursday, October 13, 2016
Temp to Perm
Randstad USA Manufacturing & Logistics
DescriptionOur client in Atlanta, GA is looking for a Technical Service Lead for a temp to hire opportunity!
The right candidate would be responsible for assisting the Technical Service Supervisor in the daily direction and operation of the Technical Service Department. This position will ensure product returns for evaluation and/or repair, minor product rework, and other services that need to be conducted in a timely and efficient manner. This candidate will be considered a subject manner expert in the Technical Service department operations and provides assistance to technicians during the evaluation, repair and test of all company devices.
Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment and provide clearly written recommendations to customers regarding repair of their equipment.
*Maintain product knowledge base, and stays up to date with all technical specifications and notifications on the full range of company products
*Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended
*Adhere to company policy's and procedures while handling complaints and service related calls;assist customers and sales force with product queries
*Responsible for assisting the Technical Service supervisor and manager in fostering and maintaining a Lean-thinking culture based on continuous improvement and the application of basic Lean Manufacturing principles
Working hours: 8:00-4:30
*Associate's degree or equivalent from two-year College or technical school with an emphasis in electronics
*Experience in medical device manufacturing, servicing, or reverse logistics
*Experience in the application of and compliance with FDA regulations & ISO standards
*Familiarity with MRP/ERP systems for labor and inventory management
*Professional and effective communication skills-both verbal and written; Ability to effectively interact and maintain professionalism with customers
*Strong troubleshooting, logic and analytical skills; strong editing, reading comprehension and conceptualization skills
*Minimum of 2 years of hands on repair technical repair using hand tools, jigs/fixturing and basic test equipment typically used in electro-mechanical manufacturing environment
*Supply chain background is a PLUS
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