Randstad MSP PICS Operations Specialist in Alpharetta, Georgia


The Operations Specialist is responsible for processing all assigned talent enrollments, timesheets, SOR’s, and required screening for payroll talent in timely compliance within the client/payroll deadlines. This position utilizes excellent customer service techniques and skills with clients, talent, and other employees in order to promote a high level of satisfaction. The main focus of this position is to provide outstanding levels of service in a professional and thorough manner. Emphasis is on accuracy, consistency and outstanding customer service. Provides administrative/analytical support; specific operations/support role; project driven; exhibits some technical skills; provide leadership and development of others

Operations Specialist Responsibilities:

  • Review all enrollments for completeness and accuracy, and enter into the appropriate system

  • Review and enter all timecards for assigned clients Manage pay and bill rates for talent and clients

  • Enter customer changes as requested

  • Provide customer support and service through accurate and timely answering of client and talent calls • Provide customer and talent support for automated time entry systems as applicable

  • Complete payroll documentation as needed for payroll stops, voids, batch cancellations, stop payments and reversals

  • Provide enrollment packets and timesheets upon client request

  • Meet I-9 compliance and manage/resolve eVerify issues

  • Identify quality issues contributing to late payment talent

  • Timely response to all client and talent calls and/or communications

  • Meet designated payroll deadlines to ensure accurate billing for clients and timely talent pay

  • Other duties as assigned


  • High school diploma or equivalent required

  • Bachelor’s degree preferred

Work Experience:

  • 2-5 years of experience in a Customer Service production setting required

  • Previous experience in staffing or service related industry preferred

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint

  • Strong customer focus and customer service skills

  • Excellent organizational, and time management skills

  • Excellent verbal and written communication skills

  • Possess strong interpersonal skills and general payroll knowledge

  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

  • Possess strong problem solving skills

  • Detail oriented with a concern for quality expressed by continually initiating system and process improvements

  • Results oriented

  • Ability to work as a team or with minimal supervision

  • Ability to interact and communicate with all levels of staff and management

  • Demonstrates critical thinking, analytical and problem solving abilities

Get to know us and find out " What More Could You Do at https://vimeo.com/user14398035/review/78249279/e899d16cab " at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.