Randstad Helpdesk Coordinator in Alpharetta, Georgia
Thursday, October 13, 2016
Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PC s, applications software and basic information systems communications.
Education: High school diploma, vocational training or equivalent
Experience: 1+ years experience in troubleshooting PCs
Knowledge/Skills: Some knowledge of a wide variety of software, hardware and PC operating systems.
Additional skills: Customer Service Helpdesk, Customer Centered; Familiar with Support Helpdesk Metrics including Quality, ASA and Service Levels